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Return and Refund Policy

Overview

At Al Hareth Optics, we are committed to providing high-quality eyewear and ensuring customer satisfaction. If you're not completely satisfied with your purchase, our return and refund policy is designed to be simple, transparent, and customer-friendly—no matter where you're shopping from: Kuwait, the USA, Europe, or the Gulf countries.

Return and Exchange Eligibility

  • Exchanges: Items may be exchanged within 1 to 7 days, depending on your location, from the date of the purchase invoice. Items must be unused, in original condition, and accompanied by the original invoice.

  • Refunds: Items may be refunded within:

    • 24 hours in Kuwait,

    • 3 days in the Gulf region,

    • 7 days in the USA and Europe,
      provided the items are unused, in original condition, and accompanied by the original invoice.

Return Conditions

  • All returned items must be unused and in their original packaging and condition.

  • Opened contact lenses are non-refundable.

  • The value of prescription lenses for medical frames will be deducted if the product is returned.

  • Purchase vouchers are not exchangeable for cash.

Refund Process

  • Credit/Debit Card Payments: Refunds will be processed back to the original payment method:

    • In Kuwait and Gulf countries: within 4 working days, with applicable bank commission deducted.

    • In the USA and Europe: within 5–10 business days, depending on your bank or credit card provider’s processing time.

  • Inspection: Once your return is received, it will be inspected, and we’ll notify you of approval or rejection.

  • Refund Approval: Upon approval, your refund will be issued within 10 business days.

How to Initiate a Return or Exchange

  • Contact Us: Email us at info@alharethoptics.com to begin the return or exchange process.

  • Return Address: Once your return is approved, we will provide you with a return shipping label and instructions, including the appropriate return address based on your region.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized products (e.g., special orders)

  • Personal care goods (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Product-Specific Conditions

  • Contact Lenses: Must be unopened, unused, and in original packaging.

  • Sunglasses, Blue Light Frames, Reading Glasses: Must be free from scratches, damage, or signs of wear.

  • Prescription Eyeglasses: Return in-store within 3 days if needed. Note: Progressive lenses may take 2–3 weeks for full adjustment.

  • Non-Refundable: Ophthalmic/prescription lenses, coating add-ons, and glazing services.

Shipping Costs

  • Kuwait:

    • Free delivery for orders over 12 KD.

    • 2 KD shipping fee for orders below 12 KD.

  • Gulf, USA, and Europe:

    • Shipping fees are based on the destination and courier rates. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Need Help?

For any questions or assistance with returns, contact us at:
📧 info@alharethoptics.com

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